About Acacia Center for Justice:

The Acacia Center for Justice (“Acacia”) provides legal support and representation to immigrants facing deportation through the development, coordination, and management of national networks of legal services providers serving immigrants across the country. Acacia’s goals are twofold: to support immigrant legal services and defense networks to provide exceptional legal services to immigrants; and to advocate for the expansion of these programs and the infrastructure critical to guaranteeing immigrants access to justice, fairness, and freedom. Acacia ensures accountable, independent, zealous, and person-centered legal services and representation to protect the rights of all immigrants.

Job Summary:

The Senior Systems Engineer, Solutions & Support is responsible for designing, administering, supporting, and continuously improving Acacia’s core IT systems. This role combines infrastructure ownership, cloud and SaaS administration, endpoint management, technical implementation, vendor coordination, and direct staff support. This is a hands-on technical role. The ideal candidate can design reliable systems, troubleshoot complex issues, document processes, support staff directly, and reduce operational dependency on any single individual. This role reports to the Director of IT Services.

Primary Duties/Responsibilities:

Infrastructure and Systems Administration

• Administer and support Microsoft 365, Entra ID, Azure, AWS, and related identity and cloud services.
• Maintain and improve access management, permissions, administrative roles, and service account governance.
• Support DNS, Cloudflare, SSO, SCIM, SAML, MFA, and related identity integrations.
• Ensure systems are documented, supportable, and not dependent on individual knowledge.

Endpoint and Device Management

• Manage Windows and Mac endpoints through Intune, N-Central, Apple Business Manager, and related tools.
• Support endpoint security deployments, including Arctic Wolf, Aurora, Defender, DNS Filter, Sysmon, and similar tools.
• Maintain device inventory, compliance status, software deployment, patching, and endpoint readiness.
• Support device onboarding, offboarding, replacement, and troubleshooting.

SaaS and Business Systems Support

• Administer and support core SaaS platforms such as 1Password, Slack, Zoom, Box, ClickUp, Smartsheet, Data Shuttle, Adobe, Verizon, Growrk, Allwhere, and related systems.
• Maintain ownership records, billing/admin contacts, access groups, and backup administrators for critical systems.
• Support integrations, automation workflows, and data movement between approved systems.

Staff Support and Ticket Resolution

• Provide direct support to staff for technical issues when needed.
• Handle Tier 1 and Tier 2 escalations, especially where endpoint, identity, SaaS, or access issues require deeper technical knowledge.
• Use ServiceNow or the approved ticketing platform to track work, document resolution, and identify recurring issues.
• Partner with Tier 1 staff to improve documentation, reduce repeated tickets, and strengthen the support model.

Solution Design and Implementation

• Design practical, secure, and maintainable solutions for internal business needs.
• Translate business requirements into technical options, implementation plans, and support models.
• Build or coordinate lightweight solutions where appropriate, including automations, integrations, workflows, or system improvements.
• Partner with Security, PPMO, vendors, and business stakeholders to ensure solutions are aligned before implementation.

Vendor and Project Coordination

• Coordinate with vendors, MSPs, security partners, and implementation partners.
• Track technical tasks, blockers, dependencies, and follow-up items.
• Ensure vendor work is validated before closure.
• Participate in technical project planning, rollout coordination, and post-implementation review.

Documentation and Operational Maturity

• Create and maintain runbooks, system diagrams, access inventories, SOPs, and support documentation.
• Establish clear ownership and backup coverage for systems.
• Improve change management, deployment readiness, and support handoff processes.
• Identify operational risks and recommend practical improvements.

Required Skills, Knowledge, Abilities:

• 5+ years of experience in systems administration, infrastructure engineering, endpoint engineering, or IT operations.

·   Strong hands-on experience with Microsoft 365 and Entra ID administration.

• Experience managing Windows and Mac endpoints.
• Experience with Intune, Apple Business Manager, RMM tools, or similar endpoint management platforms.
• Experience administering SaaS platforms and managing user access.
• Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
• Strong troubleshooting skills across identity, endpoint, SaaS, and user support issues.
• Ability to provide direct staff support while also owning higher-level systems work.
• Strong documentation and communication skills – written and verbal.
• Proven ability to work from an agreed plan, raise blockers early, and provide timely status updates.

Preferred Skills, Knowledge, Abilities:

• Experience with AWS IAM, Azure, Cloudflare, SSO, SCIM, SAML, and MFA.
• Experience with Arctic Wolf, Defender, DNS Filter, N-Central, Aurora, Sysmon, or similar security and endpoint tools.
• Experience in nonprofit, legal services, government contract, or compliance-sensitive environments.
• Familiarity with NIST, security controls, incident response, or regulated system environments.
• PowerShell, scripting, API, or automation experience.
• Experience supporting remote-first or distributed organizations.
• Experience working with vendors and external implementation partners.

Education and Experience:

• High school diploma or equivalent required. 
• Associate’s or bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Systems Administration, or a related field preferred. 
• Equivalent hands-on technical experience, professional certifications, or military/technical training may be considered in place of a degree.
• Certifications can include: Microsoft 365 / Entra / Azure certifications, AWS certifications, CompTIA Network+, Security+, ITIL, Apple/Intune endpoint management, or similar relevant certifications 

Compensation and Benefits:

Acacia has established an internal compensation philosophy that centers equity and pay transparency. The salary for this position is set at $96,000. The salary listed is just one component of Acacia’s total compensation package for employees. Supporting Acacia staff—both personally and professionally—is our priority.

• Medical/Dental/Vision- Some plans at $0 cost to the employee
• Employee Assistance Program
• 20 days per year of vacation time
• 12 days per year of sick time
• 5 personal days
• 4 organization-wide Wellness Days
• 11 observed holidays, including the last week of December
• First time home office set-up stipend
• Internet Stipend
• 401k with 5% employer contribution, no employee participation required.

People of color and those who have been impacted by the criminal system and immigration system are strongly urged to apply. Acacia is deeply committed to race equality, inclusion and belonging and strives to create a work culture that recognizes everyone's unique lived experience.

To Apply:

Submit your resume and cover letter through the Acacia Careers site. If you encounter technical issues or have accessibility needs, email your resume and cover letter to [email protected] with Subject: ATTN: Human Resources / [Job Title], Acacia Center for Justice

PLEASE ONLY SUBMIT THROUGH ONE METHOD.

Equal Opportunity Employment:

Acacia is an equal opportunity employer and seeks to recruit persons of diverse backgrounds and support their retention and advancement within the organization. We are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements but constitutes a general definition of the position's scope and function within our organization.

Acacia Center for Justice is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.